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Bespoke Answer Phone Messages

First impressions really do count! A great way to give a good first impression is to use a bespoke answer phone message unique to your business.

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Have a listen to the Branding Box bespoke answer phone message. Simply click the icon below.

Branded Answer Phone Message Package

£70 plus VAT

KATIE FLAMMAN

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Katie Flamman is one of Branding Box’s creative partners. She is a multi award winning versatile voice actor. She has created voice-overs for world-famous clients such as American Express, Pfizer, Netflix, SEGA and the BBC.

 

The eagle-eyed amongst you may also remember her from Channel 5 News.

STANDARD PACKAGE

Answer phone message script consultation in advance by email.

20 minute directed recording session with Katie Flamman, via Zoom, including any required script tweaks during the session.

Up to 2 different answer phone prompts recorded, edited and delivered within 48 hours.

Audio storage for two years.

Additional options available for extra messages covering holiday opening hours, special offers & more.

  • Brand & Marketing Consultancy
    Please read these terms and conditions carefully before using our services. Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services. Services We agree to provide the services as described in our Letter of Engagement Document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation and copywriting. As far as is reasonably possible, we will check the validity of any AI output and verify that the information created is correct. We cannot be held responsible for any inaccuracies in this output. Any content created will be shared with you prior to being used in our work so that you can validate the output. Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services. Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us. VAT is charged on all services that we provide to you. Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements. Client Responsibilities You agree to provide us with access to the relevant information as needed, and respond promptly to requests for information. You confirm that you own or have necessary permissions for any content you provide. Termination Either party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination. Communication The Client agrees to reply in a timely manner to the Providers requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30 day period pass and the Client has not provided relevant information the the Provider my cancel the contract for services and any monies paid will be forfeited. Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client. Limitation of Liability Our liability is limited to the amount paid for our services. We are not liable for indirect losses, lost profits, or damages due to factors outside our control. Indemnity You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services. Guarantees We are committed to employing best practices when it comes to our brand & marketing consultancy services. Please note that our recommendations should be viewed solely as advice. While we strive to provide you with the most effective strategies, the ultimate decisions lie with you, the client. As such, we cannot be held responsible for the outcomes arising from the implementation of our services. Warranties and Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties. Intellectual Property Rights All Intellectual Property (IP) rights will be transferred to you once all payment has been made for the work undertaken. Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing. Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes. Limitation of Liability The Provider will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this Agreement. The Provider's liability for any damages arising out of or in connection with this Agreement will be limited to the fees paid by the Client for the services provided under this Agreement. Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party. Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties. Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties. Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding. Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred. Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property. Governing Law and Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction. Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.
  • Website Design
    Please read these terms and conditions carefully before using our services. Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services. Services We agree to provide the services as described in our Letter of Engagement Document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation and copywriting. As far as is reasonably possible, we will check the validity of any AI output and verify that the information created is correct. We cannot be held responsible for any inaccuracies in this output. Any content created will be shared with you prior to being used in our work so that you can validate the output. Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services. Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us. VAT is charged on all services that we provide to you. Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements. Client Responsibilities You agree to provide us with access to your website and other platforms as needed, and respond promptly to requests for information. You confirm that you own or have necessary permissions for any content you provide. Termination Either party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination. Communication The Client agrees to reply in a timely manner to the Providers requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30 day period pass and the Client has not provided relevant information the the Provider my cancel the contract for services and any monies paid will be forfeited. Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client. Limitation of Liability Our liability is limited to the amount paid for our services. We are not liable for indirect losses, lost profits, or damages due to factors outside our control. Indemnity You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services. Guarantees We use best practices in all aspects of our website development packages. At the time of handover, we ensure that the website we have built for you will be fully functional and meet the specifications agreed upon. However, it is important to note that the long-term functionality of any website is subject to changes in technology, software updates, and other external factors beyond our control. While we strive to build your website in a manner that is forward-compatible, we cannot guarantee its continued functionality post-handover due to these external variables. Our advice and recommendations should be viewed as consultancy services, and the ultimate responsibility for the maintenance and operation of the website after our handover lies with you, the client. Therefore, we cannot be held responsible for any issues, malfunctions, or service interruptions that may occur after the handover of the website. Warranties and Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties. Intellectual Property Rights All Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project. Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing. Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes. Limitation of Liability The Provider will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this Agreement. The Provider's liability for any damages arising out of or in connection with this Agreement will be limited to the fees paid by the Client for the services provided under this Agreement. Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party. Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties. Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties. Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding. Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred. Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property. Governing Law and Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction. Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.
  • Search Engine Optimisation (SEO)
    Please read these terms and conditions carefully before using our services. Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services. Services We agree to provide the services as described in our Letter of Engagement Document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation and copywriting. As far as is reasonably possible, we will check the validity of any AI output and verify that the information created is correct. We cannot be held responsible for any inaccuracies in this output. Any content created will be shared with you prior to being used in our work so that you can validate the output. Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services. Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us. VAT is charged on all services that we provide to you. Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements. Client Responsibilities You agree to provide us with access to your website and other platforms as needed, and respond promptly to requests for information. You confirm that you own or have necessary permissions for any content you provide. Termination Either party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination. For all our SEO packages a one month notice period is required to cancel your service with us. This will then take effect from the start of the next calendar month after the notice period. Communication The Client agrees to reply in a timely manner to the Providers requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30 day period pass and the Client has not provided relevant information the the Provider my cancel the contract for services and any monies paid will be forfeited. Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client. Limitation of Liability Our liability is limited to the amount paid for our services. We are not liable for indirect losses, lost profits, or damages due to factors outside our control. Indemnity You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services. Guarantees We use best practices in our SEO services, but we do not guarantee specific rankings or results due to the unpredictable nature of search engines. Warranties and Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties. Intellectual Property Rights All Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project. Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing. Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes. Limitation of Liability The Provider will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this Agreement. The Provider's liability for any damages arising out of or in connection with this Agreement will be limited to the fees paid by the Client for the services provided under this Agreement. Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party. Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties. Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties. Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding. Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred. Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property. Governing Law and Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction. Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.
  • Digital Marketing - Social Media, Google Business Profile Management, Email Marketing & Google/PPC Advertising
    Please read these terms and conditions carefully before using our services. Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services. Services We agree to provide the services as described in our Letter of Engagement Document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation and copywriting. As far as is reasonably possible, we will check the validity of any AI output and verify that the information created is correct. We cannot be held responsible for any inaccuracies in this output. Any content created will be shared with you prior to being used in our work so that you can validate the output. Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services. Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us. VAT is charged on all services that we provide to you. Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements. Client Responsibilities You agree to provide us with access to your social media platforms as needed, and respond promptly to requests for information. You confirm that you own or have necessary permissions for any content you provide. We may also need access to your website so that we can carry out metrics reporting. This will usually be in the form of a Google Tag and use Google Analytics 4. Termination Either party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination. For all our digital marketing packages a one month notice period is required to cancel your service with us. This will then take effect from the start of the next calendar month after the notice period. Communication The Client agrees to reply in a timely manner to the Providers requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30 day period pass and the Client has not provided relevant information the the Provider my cancel the contract for services and any monies paid will be forfeited. Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client. Limitation of Liability Our liability is limited to the amount paid for our services. We are not liable for indirect losses, lost profits, or damages due to factors outside our control. Indemnity You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services. Guarantees We use best practices in our digital marketing services. Our team makes every effort to provide you with data-driven strategies designed to meet your marketing objectives. However, it is crucial to understand that the effectiveness of digital marketing is subject to a variety of external factors, many of which are beyond our control. Consequently, while we aim to offer the highest standard of service, we cannot guarantee specific results or outcomes. Any recommendations we make should be considered purely as advice, and the final decision to implement these strategies lies solely with you, the client. Therefore, we cannot be held responsible for the outcomes resulting from the execution of our services. Warranties and Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties. Intellectual Property Rights All Intellectual Property (IP) rights for any content created will remain the property of Branding Box. Should you wish to use any content created by us during the course of our digital marketing services, please request permission by sending an email to hello@brandingbox.io. If you would like a copy of any content created for your own use, please contact us. In such circumstances, a fee will be payable to cover the time taken to fulfil this request. Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing. Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes. Limitation of Liability The Provider will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this Agreement. The Provider's liability for any damages arising out of or in connection with this Agreement will be limited to the fees paid by the Client for the services provided under this Agreement. Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party. Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties. Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties. Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding. Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred. Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property. Governing Law and Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction. Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.
  • Brand & Logo Design
    Please read these terms and conditions carefully before using our services. Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services. Services We agree to provide the services as described in our Letter of Engagement Document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation and copywriting. As far as is reasonably possible, we will check the validity of any AI output and verify that the information created is correct. We cannot be held responsible for any inaccuracies in this output. Any content created will be shared with you prior to being used in our work so that you can validate the output. Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services. Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us. VAT is charged on all services that we provide to you. Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements. Client Responsibilities You agree to provide us with access to the relevant information as needed, and respond promptly to requests for information. You confirm that you own or have necessary permissions for any content you provide. Termination Either party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination. Communication The Client agrees to reply in a timely manner to the Providers requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30 day period pass and the Client has not provided relevant information the the Provider my cancel the contract for services and any monies paid will be forfeited. Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client. Limitation of Liability Our liability is limited to the amount paid for our services. We are not liable for indirect losses, lost profits, or damages due to factors outside our control. Indemnity You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services. Guarantees We use best practices in our logo and brand design, and as far as reasonably possible, the designs we use will be unique to you. However, we cannot guarantee that any design work we complete will be of a unique enough nature to be successfully trademarked in the UK or worldwide. Warranties and Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties. Intellectual Property Rights All Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project. Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing. Changes to Terms and Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes. Limitation of Liability The Provider will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with this Agreement. The Provider's liability for any damages arising out of or in connection with this Agreement will be limited to the fees paid by the Client for the services provided under this Agreement. Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party. Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties. Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties. Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding. Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred. Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property. Governing Law and Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction. Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.
  • Privacy Policy
    www.brandingbox.io (‘Website’) is provided by Branding Box Ltd ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information. We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we'll only process the information if you consent to that processing. The GDPR also defines certain 'special categories' of personal information that's considered more sensitive. These categories require a higher level of protection, as explained below. Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you. We'll start this notice by setting out the conditions we must satisfy before processing your data. However, you may wish to skip to clause 4, which summarises what we intend to collect. The notice also explains some of the security measures we take to protect your personal information, and tells you certain things we will or won't do. Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information. 1. Identity and contact details 1.1 Principal place of business: Office 2, Stable Park, Effingham Lane, Copthorne, Crawley, West Sussex, RH10 3HY. 1.2 hello@brandingbox.io 2. When we're allowed to collect information from you We will only collect personal information relating to you if one of the following conditions have been satisfied: 2.1 You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified. 2.2 The processing is necessary for the performance a contract that we have with you. 2.3 The processing is necessary so that we can comply with the law. 2.4 The processing is necessary to protect someone's life. 2.5 The processing is necessary for performance of a task that's in the public interest. 2.6 The processing is necessary for our or another's legitimate interest - but in this case, we'll balance those interests against your interests. 3. How to consent 3.1 At the point of collecting the information, we'll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we'll provide you with the opportunity to tell us that you're happy to provide the information. 3.2 If at any point in time you change your mind and decide that you don't consent, please let us know and we'll endeavour to stop processing your information in the specified manner, or we'll delete your data if there is no continuing reason for possessing it. 3.3 If you don't consent to a particular bit of processing, we'll endeavour to ensure that the Website and our service continue to operate without the need for that information. 4. Information we expect to collect from you 4.1 We envisage asking for the following types of information from you: Name • We ask for this to verify your identity when we contact you • It's necessary for the performance of a contract with you Email • We ask for this to respond to your request • It's necessary for the performance of a contract with you Telephone Number • We ask for this to contact you to deal with your request • It's necessary for the performance of a contract with you 4.2 We may collect personal information about you from a number of sources, including the following: 4.2.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details. 4.2.2 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services. 4.2.3 From documents that are available to the public, such as the electoral register. 4.2.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons - when we receive such information we will let you know as soon as is reasonably practicable. 4.3 If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service. 4.4 At the time of collecting information, by whichever method is used, we'll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we've invited you to provide information without explaining why, feel free to object and ask for our reasons. 5. Using your personal information 5.1 Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us. 5.1.1 To help us to identify you when you contact us. This will normally be necessary for the performance our contract. 5.1.2 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you've provided and/or any information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it. 5.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree. 5.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research. 5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it. 5.1.6 To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where: 5.1.6.1 these products are similar to those you have already purchased from us, 5.1.6.2 you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and 5.1.6.3 you have not opted out of us contacting you. 5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so. 5.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. 5.1.8.1 Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we'll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that's less intrusive. 5.1.8.2 If we think the recording would be useful for us but that it's not necessary we'll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don't consent, the call will either automatically end or will not be recorded. 5.1.9 When it's required by law, we'll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this. 5.2 We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances: 5.2.1 They will be processing the data on our behalf as a data processor (where we'll be the data controller). In that situation, we'll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data processor operates so that you can be confident your data is protected to the same degree as provided in this Notice. 5.2.2 Sometimes it might be necessary to share data with another data controller. Before doing that we'll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we'll let you know; that's required by the GDPR. 5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that's the case, we'll always ask whether you agree before sending. 5.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information. 5.4 In connection with any transaction which we enter into with you: 5.4.1 If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. 5.4.2 We may need to transmit the payment and delivery information provided by you during the order process for the purpose of obtaining authorisation from your bank. 5.5 We may allow other people and organisations to use personal information we hold about you in the following circumstances: 5.5.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets. 5.5.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. 5.5.3 We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR. 6. Protecting information 6.1 We have strict security measures to protect personal information. 6.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input. 6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 6.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. 6.5 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. 7. The internet 7.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don't contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind. 7.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control. 7.3 The Website may include third-party advertising and links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party advertisers or third-party websites unless you've consented in accordance with this privacy notice. 7.4 We exclude all liability for loss that you may incur when interacting with this third-party advertising or using these third-party websites unless you've consented in accordance with this privacy notice. 8. Further information 8.1 If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Branding Box Ltd, Office 2, Stable Park, Effingham Lane, Copthorne, Crawley, West Sussex, RH10 3HY, or email us at hello@brandingbox.io. 8.2 Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it's also your responsibility to check regularly to determine whether this Notice has changed. 8.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at hello@brandingbox.io. This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations. 8.4 If you would like access to the personal information that we hold about you, you can do this by emailing us at hello@brandingbox.io or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller. 8.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we're holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at hello@brandingbox.io or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner's Office if we don't do this. 8.6 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it's no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at hello@brandingbox.io or writing to us at the address noted above. 8.7 We will tell you if there is a breach, or a likely breach, of your data protection rights. ​ You can find details of Branding Box's registration on the Data Protection Register by clicking here.
  • Cyber Security Policy
    We take this extremely seriously at Branding Box and we conduct regular risk assessments on our IT network. All of our team undergo regular cyber security training and we have a robust policy in place to cover this. To keep our client's accounts details safe all of our are held in a password vault that is protected by a complex password, and once our scheduling software is connected to your account we only have to access your account to change cover images or revalidate the link between the scheduling software and your account.
  • Can I update my own website?
    This depends on the platform that your website is built on and the specific requirements of your website. Most WIX websites are easy for you to change prices, text and images. Wordpress and bespoke websites are a little more complex and while we would never say don't touch your own website there are times when calling in the experts is best. At Branding Box we offer a selection of maintenance and update packages that allow you to keep your website content fresh and up to date - there's nothing worse than an out of date website!
  • Who will host my website?
    Depending on the platform you would like your website built on there are different options for your website hosting. All websites that are built on the WIX platform are hosted by WIX. If we are designing a Wordpress or a bespoke coded website for you then we will give you the best hosting options for your type of website.
  • Help! I've tried to edit my website and I've made a bit of a mess.
    Don't panic! If this has happened it is really not the end of the world. Everything can be sorted out. Just get in touch with me and we can look to get your website back to looking it's best as quickly as possible. We offer a range of website support packages. So if you just need us to spend a couple of hours making some updates, or you’d like a regular update package, let me know and we can advise you of the costs involved.
  • How long does it take to build a website?
    We never like to rush the design process. We like the time to think about the design that would be best for you and your users Depending on whether you already have your content and imagery we can design and build a website in around 3-4 weeks. This really depends on how complex your website is and what functionality you would like. Once we know more about your project we can give you a clearer idea on timescales.
  • What about a mobile friendly website?
    The design fee you pay also covers the cost of creating a mobile friendly website so whether you are viewing on a desktop or a mobile device your website will still look its best.
  • What file types will I receive?
    We will share your logo assets via a downloadable link. We will make sure you have a logo that works on all the usual media types - business cards, stationery and social media. Depending on your needs and your logo you will recieve PNG, JGP, and SVG or vector files types. Don't forget we also offer a six month aftercare package where we'll happily create you a different version of your logo if required.
  • How long does the logo design process take?
    We never like to rush our design process and like time to think things through. The average logo takes approximately 2-3 weeks to create from start to finish. Each project is different so it could be more time, but it could also be less time. If you need something a little quicker then let us know and we’ll do our best to accommodate your request.
  • Will my logo be unique?
    Absolutely! Your logo will be created for you and for your business. We will create a design brief and then work to this to design your logo. This means we start from a clean sheet of paper with every design. We never use logo or branding templates so your logo and brand will be created for just you.
  • I get stuck for ideas for my social media platforms, can you help me?
    Of course we can. As part of our social media packages we work with you to create content that works for your business. We also have the Social Media Power Hour where you can book 90 minutes with us. Part of the power hour includes content creation brainstorming. Our brand makers are always happy to have a chat with you so just complete our contact form below and we will get back to you.
  • What is the process for signing up to one of the social media packages?
    Generally we will start with a telephone or Zoom call so that we can get to know each other and we can understand what you are looking for. From here we will create a brief based on our discussions that will outline the package you have chosen. This brief will include a full costing and when we expect to pushing your content onto your platforms. We will then work on creating templates to suit your brand and once we have signed off with you on the overall look we will create the first month's content.
  • Do I get to see the content before it is published?
    Absolutely you do! In fact we wouldn't publish it without your approval. Each month we send you a content plan that shows you the date, time and what will be published along with hashtags that we are planning to use.
  • I just need a cover image and some templates creating. Can you help me with this?
    Yes we can do. In addition to the Social Media Power Hour you can just employ Branding Box on an ah-hoc basis to create you cover images, social media content and templates that you can then use to create your own content. Get in touch using the contact form below and one of our brand makers will get back to you very soon.
  • What platforms do you create content for?
    We can design and create content for most of the social media platforms out there, such as Facebook, Instagram, Twitter & LinkedIn. If you have a specific need then complete our contact form below and we will get back to you.
  • Registered Company Address
    Office 2, Stable Park, Effingham Lane, Copthorne, Crawley, West Sussex, RH10 3HY
  • VAT Registration Number
    GB415470904
  • Company Details
    Branding Box Ltd is a limited company registered in England & Wales Company Registration Number: 13868058
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