Branding Box Terms & Conditions

Please read these terms and conditions carefully before using our services.DefinitionsIn these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services.ServicesWe agree to provide the services as described in our proposal document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services.Use of Artificial IntelligenceAs a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation, copywriting, and image generation. All AI-generated content, including imagery, is reviewed by a member of our team before use, and any content created will be shared with you prior to being used in our work so that you can validate the output. We cannot be held responsible for any inaccuracies or unintended outputs that remain following that review and your approval.The copyright status of AI-generated imagery is not fully settled in UK law. By approving AI-generated images for use in your project, you accept responsibility for any intellectual property risks associated with that content. We will always inform you when imagery has been AI-generated so that you can make an informed decision before approving it.Payment TermsYou agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services.Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us.VAT is charged on all services that we provide to you.Project Scope CreepWe recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements.Client ResponsibilitiesYou agree to provide us with access to the relevant information as needed, and to respond promptly to requests for information. You confirm that you own, or have the necessary permissions to use, any content you supply to us, including text, images, logos, and other materials. Any loss, claim, or expense arising from content supplied without the appropriate permissions is your responsibility, not ours.Where you do not respond to our requests for information within a reasonable time, we reserve the right to pause work on your project until the required information is received. This may affect agreed timescales, for which we cannot be held responsible. Where a period of 30 days passes without the required information being provided, the provisions of the Communication clause of this agreement will apply.TerminationEither party may terminate this agreement by providing written notice to the other. Upon receipt of written notice, we will calculate the time spent on your project to that point, based on our standard hourly rate.Any amount paid by you in excess of the cost of work completed will not be refunded, but will be held as a credit against future services with Branding Box Ltd. This credit must be used within 12 months of the cancellation date, after which it will expire.Where a project is cancelled before any work has commenced, we reserve the right to retain any deposit paid to cover administrative costs.CommunicationThe Client agrees to reply in a timely manner to the Provider's requests for information to allow the Provider to complete their work. An example of this would be brand feedback, design amends, or approval of concepts. Should more than a 30-day period pass and the Client has not provided relevant information, the Provider may cancel the contract for services, and any monies paid will be forfeited.ConfidentialityThe Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client.Limitation of LiabilityOur liability is limited to the total fees paid by you for the services provided under this agreement. We are not liable for any indirect, special, incidental, or consequential damages, lost profits, or losses arising from factors outside our control. You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services.GuaranteesWe use best practices in our logo and brand design work. As far as is reasonably possible, the designs we produce will be unique to you. However, we cannot guarantee that any design work we complete will be of a unique enough nature to be successfully trademarked in the UK or worldwide. Our advice and recommendations should be viewed as consultancy services, and the ultimate responsibility for pursuing any trademark or intellectual property protection lies with you, the client.Warranties & RepresentationsThe Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties.Intellectual Property RightsAll Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project.Use of Client Work for Promotional PurposesWe reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing.Where a client has confidentiality requirements or other legitimate reasons to restrict promotional use of their work, we are happy to discuss and agree alternative arrangements in writing prior to the project commencing. Any such agreement will be recorded as an amendment to these terms and conditions.Changes to Terms & ConditionsWe reserve the right to update these terms and conditions at any time. You will be notified of significant changes.Dispute ResolutionInitial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party.Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties.Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed-upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties.Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding.Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred.Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property.Governing Law & JurisdictionThis Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction.Entire AgreementThese terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.

Please read these terms and conditions carefully before using our services.Definitions In these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services.Services We agree to provide the services as described in our proposal document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services.Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation, copywriting, and image generation. All AI-generated content, including imagery, is reviewed by a member of our team before use, and any content created will be shared with you prior to being used in our work so that you can validate the output. We cannot be held responsible for any inaccuracies or unintended outputs that remain following that review and your approval.The copyright status of AI-generated imagery is not fully settled in UK law. By approving AI-generated images for use in your project, you accept responsibility for any intellectual property risks associated with that content. We will always inform you when imagery has been AI-generated so that you can make an informed decision before approving it.Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services.Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us.VAT is charged on all services that we provide to you.Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements.Client Responsibilities You agree to provide us with access to the relevant information as needed, and to respond promptly to requests for information. You confirm that you own, or have the necessary permissions to use, any content you supply to us, including text, images, logos, and other materials. Any loss, claim, or expense arising from content supplied without the appropriate permissions is your responsibility, not ours.Where you do not respond to our requests for information within a reasonable time, we reserve the right to pause work on your project until the required information is received. This may affect agreed timescales, for which we cannot be held responsible. Where a period of 30 days passes without the required information being provided, the provisions of the Communication clause of this agreement will apply.Termination Either party may terminate this agreement by providing written notice to the other. Upon receipt of written notice, we will calculate the time spent on your project to that point, based on our standard hourly rate. Any amount paid by you in excess of the cost of work completed will not be refunded, but will be held as a credit against future services with Branding Box Ltd. This credit must be used within 12 months of the cancellation date, after which it will expire.Where a project is cancelled before any work has commenced, we reserve the right to retain any deposit paid to cover administrative costs.Communication The Client agrees to reply in a timely manner to the Provider's requests for information to allow the Provider to complete their work. An example of this would be feedback on strategy recommendations, campaign content, or marketing materials. Should more than a 30-day period pass and the Client has not provided relevant information, the Provider may cancel the contract for services, and any monies paid will be forfeited.Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client.Limitation of Liability Our liability is limited to the total fees paid by you for the services provided under this agreement. We are not liable for any indirect, special, incidental, or consequential damages, lost profits, or losses arising from factors outside our control. You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services.Guarantees We are committed to employing best practices in our brand and marketing consultancy services. Our recommendations should be viewed as professional advice based on our experience and the information available to us at the time. While we strive to provide the most effective strategies for your business, the ultimate decisions and their implementation lie with you, the client. We cannot be held responsible for outcomes arising from the implementation of our recommendations, or from decisions made by you that differ from our advice.Warranties & Representations The Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties.Intellectual Property Rights All Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project.Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing.Where a client has confidentiality requirements or other legitimate reasons to restrict promotional use of their work, we are happy to discuss and agree alternative arrangements in writing prior to the project commencing. Any such agreement will be recorded as an amendment to these terms and conditions.Changes to Terms & Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes.Dispute ResolutionInitial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party.Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties.Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed-upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties.Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding.Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred.Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property.Governing Law & Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction.Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.

Please read these terms and conditions carefully before using our services.DefinitionsIn these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services.Services We agree to provide the services as described in our proposal document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services.Use of Artificial Intelligence As a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation, copywriting, and image generation. All AI-generated content, including imagery, is reviewed by a member of our team before use, and any content created will be shared with you prior to being used in our work so that you can validate the output. We cannot be held responsible for any inaccuracies or unintended outputs that remain following that review and your approval.The copyright status of AI-generated imagery is not fully settled in UK law. By approving AI-generated images for use in your project, you accept responsibility for any intellectual property risks associated with that content. We will always inform you when imagery has been AI-generated so that you can make an informed decision before approving it.Payment Terms You agree to pay us the agreed amount, on the due dates, as set out in the service agreement. Late payments may result in a suspension or termination of services.Any costs incurred to us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us.VAT is charged on all services that we provide to you.Project Scope Creep We recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements.Client Responsibilities You agree to provide us with access to your social media platforms as needed, and to respond promptly to requests for information. You confirm that you own, or have the necessary permissions to use, any content you supply to us, including text, images, logos, and other materials. Any loss, claim, or expense arising from content supplied without the appropriate permissions is your responsibility, not ours. We may also need access to your website so that we can carry out metrics reporting. This will usually be in the form of a Google Tag and use Google Analytics 4.Where you do not respond to our requests for information within a reasonable time, we reserve the right to pause work on your project until the required information is received. This may affect agreed timescales, for which we cannot be held responsible. Where a period of 30 days passes without the required information being provided, the provisions of the Communication clause of this agreement will apply.TerminationEither party may terminate this Agreement at any time after the initial contract period by providing written notice to the other party. Upon termination, the Client will pay for any services provided up to the date of termination.For all our digital marketing packages a one month notice period is required to cancel your service with us. This will then take effect from the start of the next calendar month after the notice period.CommunicationThe Client agrees to reply in a timely manner to the Provider's requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30-day period pass and the Client has not provided relevant information, the Provider may cancel the contract for services, and any monies paid will be forfeited.Confidentiality The Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client.Limitation of Liability Our liability is limited to the total fees paid by you for the services provided under this agreement. We are not liable for any indirect, special, incidental, or consequential damages, lost profits, or losses arising from factors outside our control. You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services.Guarantees We use best practices in our digital marketing services. Our team makes every effort to provide you with data-driven strategies designed to meet your marketing objectives. However, the effectiveness of digital marketing is subject to a variety of external factors, many of which are beyond our control. While we aim to offer the highest standard of service, we cannot guarantee specific results or outcomes. Any recommendations we make should be considered as professional advice, and the final decision to implement these strategies lies solely with you, the client. We cannot be held responsible for outcomes resulting from the execution of our services.Warranties & RepresentationsThe Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties.Intellectual Property Rights All Intellectual Property (IP) rights for any content created will remain the property of Branding Box. Should you wish to use any content created by us during the course of our digital marketing services, please request permission by sending an email to hello@brandingbox.io. If you would like a copy of any content created for your own use, please contact us. In such circumstances, a fee will be payable to cover the time taken to fulfil this request.Use of Client Work for Promotional Purposes We reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing.Where a client has confidentiality requirements or other legitimate reasons to restrict promotional use of their work, we are happy to discuss and agree alternative arrangements in writing prior to the project commencing. Any such agreement will be recorded as an amendment to these terms and conditions.Changes to Terms & Conditions We reserve the right to update these terms and conditions at any time. You will be notified of significant changes.Dispute Resolution Initial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party.Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties.Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed-upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties.Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding.Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred.Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property.Governing Law & Jurisdiction This Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction.Entire Agreement These terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral. By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.

Please read these terms and conditions carefully before using our services.DefinitionsIn these terms and conditions, "we," "us," and "our" refers to Branding Box Ltd. "You," "your," and "client" refers to the client engaging our services.ServicesWe agree to provide the services as described in our proposal document to you the client. This document will contain costs, payment structures and any information that we need from you, as a client, to successfully carry out our services. Use of Artificial IntelligenceAs a business, we embrace the use of Artificial Intelligence (AI) to speed up our workflows and improve the quality of our output. Examples of the use of AI in our work include, but are not limited to, spell and grammar checking for content destined for websites, digital marketing, and print artwork, as well as content creation, copywriting, and image generation. All AI-generated content, including imagery, is reviewed by a member of our team before use, and any content created will be shared with you prior to being used in our work so that you can validate the output. We cannot be held responsible for any inaccuracies or unintended outputs that remain following that review and your approval.The copyright status of AI-generated imagery is not fully settled in UK law. By approving AI-generated images for use in your project, you accept responsibility for any intellectual property risks associated with that content. We will always inform you when imagery has been AI-generated so that you can make an informed decision before approving it.Payment TermsA 50% deposit is payable before work commences. The remaining 50%, plus hosting fees, and any other costs, such as font or image licences, are due seven days after your website goes live. Late payments may result in a suspension or termination of services.Any costs incurred by us in the way of licences for images, fonts or other collateral that we are required to use in the scope of your project will be charged at 1.2 x the cost to us.VAT is charged on all services that we provide to you.Intellectual property rights are transferred only upon receipt of full payment.Project Scope CreepWe recognise that during the lifespan of your project, requirements may evolve or new elements may be introduced that were not initially anticipated. In such cases, we will reassess the scope of the project and apply additional charges based on our standard hourly rate. These charges will reflect the extra time and resources required to accommodate these new elements.Client ResponsibilitiesYou agree to provide us with access to your website and other platforms as needed, and to respond promptly to requests for information. You confirm that you own, or have the necessary permissions to use, any content you supply to us, including text, images, logos, and other materials. Any loss, claim, or expense arising from content supplied without the appropriate permissions is your responsibility, not ours.Where you do not respond to our requests for information within a reasonable time, we reserve the right to pause work on your project until the required information is received. This may affect agreed timescales, for which we cannot be held responsible. Where a period of 30 days passes without the required information being provided, the provisions of the Communication clause of this agreement will apply.TerminationEither party may terminate this agreement by providing written notice to the other. Upon receipt of written notice, we will calculate the time spent on your project to that point, based on our standard hourly rate.Any amount paid by you in excess of the cost of work completed will not be refunded, but will be held as a credit against future services with Branding Box Ltd. This credit must be used within 12 months of the cancellation date, after which it will expire.Where a project is cancelled before any work has commenced, we reserve the right to retain any deposit paid to cover administrative costs.CommunicationThe Client agrees to reply in a timely manner to the Provider’s requests for information to allow the Provider to complete their work. An example of this would be social media content ideas and copy. Should more than a 30-day period pass and the Client has not provided relevant information, the Provider may cancel the contract for services, and any monies paid will be forfeited.ConfidentialityThe Provider agrees to maintain the confidentiality of all information provided by the Client, including but not limited to business plans, marketing strategies, and customer data. The Provider will not disclose this information to any third party without the prior written consent of the Client.Limitation of LiabilityOur liability is limited to the total fees paid by you for the services provided under this agreement. We are not liable for any indirect, special, incidental, or consequential damages, lost profits, or losses arising from factors outside our control. You agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services.IndemnityYou agree to indemnify and hold us harmless from all claims, damages, and expenses related to your use of our services.GuaranteesWe use best practices in all aspects of our website development packages. At handover, we ensure the website we have built for you is fully functional and meets the agreed specifications. However, it is important to note that the long-term functionality of any website is subject to changes in technology, software updates, and other external factors beyond our control. While we strive to build your website in a manner that is forward-compatible, we cannot guarantee its continued functionality post-handover due to these external variables. Our advice and recommendations should be viewed as consultancy services, and the ultimate responsibility for the maintenance and operation of the website after our handover lies with you, the client. Therefore, we cannot be held responsible for any issues, malfunctions, or service interruptions that may occur after the handover of the website.Warranties & RepresentationsThe Provider represents and warrants that all services provided under this Agreement will be performed in a professional and workmanlike manner. The Provider further warrants that all services provided will not infringe upon any intellectual property rights of third parties.Intellectual Property RightsAll Intellectual Property (IP) rights will be transferred to you once all payments have been made in respect of your project.Use of Client Work for Promotional PurposesWe reserve the right to feature any designs, collateral, or deliverables produced during the course of your project in our promotional activities. This can encompass various channels, including but not limited to, printed marketing materials, online portfolios, social media platforms, and case studies. Our right to use these materials for promotional purposes persists indefinitely unless otherwise agreed upon in writing.Where a client has confidentiality requirements or other legitimate reasons to restrict promotional use of their work, we are happy to discuss and agree alternative arrangements in writing prior to the project commencing. Any such agreement will be recorded as an amendment to these terms and conditions.Changes to Terms & ConditionsWe reserve the right to update these terms and conditions at any time. You will be notified of significant changes.Dispute ResolutionInitial Resolution: In the event of a dispute arising out of or in connection with this Agreement, both parties agree to first seek an amicable resolution through mutual discussion and negotiation. Both parties shall engage in good faith discussions for a minimum period of 30 days from the date the dispute was first raised by either party.Mediation: If the dispute is not resolved within the 30-day negotiation period, either party may suggest mediation. Mediation will be conducted by a mutually agreed upon, neutral third-party mediator. Costs for mediation will be shared equally by both parties.Arbitration: If mediation does not resolve the dispute, either party may elect to resolve the matter through binding arbitration. The arbitration will be conducted in accordance with the rules of a mutually agreed-upon arbitration body and will be governed by the laws of the jurisdiction in which the Provider is located. The decision of the arbitrator will be final and binding on both parties.Court Proceedings: Should arbitration not be elected by either party or fail to resolve the dispute, either party may choose to pursue a resolution through the courts in the jurisdiction in which the Provider is located. Both parties agree that the decision of the courts will be final and binding.Legal Fees: In the event of a dispute that results in legal action, the prevailing party will be entitled to recover all legal fees and costs incurred.Exceptions: Notwithstanding the above, either party may seek immediate judicial intervention if it believes that the other party is conducting activities that are illegal, fraudulent, or present immediate harm to people or property.Governing Law & JurisdictionThis Agreement will be governed by and construed in accordance with the laws of the jurisdiction in which the Provider is located. Any disputes arising out of or in connection with this Agreement will be subject to the exclusive jurisdiction of the courts of that jurisdiction.Entire AgreementThese terms and conditions constitute the entire agreement between the client and us and supersede all prior agreements or understandings, whether written or oral.  By accepting these terms and conditions, the Client acknowledges that they have read and understood this Agreement and agree to be bound by its terms and conditions. If you have any questions about these terms and conditions, please contact us.

What is includedThe monthly maintenance package includes monthly performance checks, a monthly performance report, and one hour of website updates per month. Updates covered by this package include tasks such as adding or updating text and images, adding landing pages, duplicating and updating existing service or pricing pages, adding news items, and other small content changes that can be completed within the monthly hour allocation.Unused hoursUnused website update time can be rolled over for up to two additional months. Hours that have not been used within that period will expire and cannot be reclaimed.Work exceeding the monthly hour allocationWhere a requested update is likely to exceed the monthly hour allocation, we will provide a separate quote for the additional work before proceeding. Where the work can reasonably be split into stages, we will discuss with you how best to spread it across months, making use of your available hours. No additional work will be carried out without your approval.What is not includedThis package does not cover structural changes to your website. Structural changes are those that involve significant redesign or rebuilding of the website's layout, navigation, or core page architecture. Examples include redesigning the homepage layout, restructuring site navigation, or rebuilding sections of the site from scratch. Work of this nature falls outside the scope of the maintenance package and will be quoted separately.TerminationA one month notice period is required to cancel this package. Notice must be provided in writing and will take effect from the start of the next calendar month following receipt of notice.Continuity of serviceThis package is designed to keep your website performing well over time. To get the most from it, we recommend submitting update requests in good time each month. We cannot be held responsible for updates not completed where insufficient notice has been given within the monthly period.